Pragma · Software Engineer

Owned the rollout and feature work on 1Checkout - the customer-facing flow that converted carts into orders. Integrated four payment gateways back-to-back: PhonePe, Razorpay, Cashfree, and Snapmint (the BNPL one). Each came with its own auth story, webhook quirks, and refund flow - the interesting work was the glue layer that made the rest of the codebase not care which gateway was in front of it.

Net result was a measurable lift: over 20% improvement in conversion after the 1Checkout work landed.

The kind of work that doesn't go on a slide but moves the needle for D2C merchants: partial COD (let buyers prepay a deposit and pay the rest on delivery - Mumbain COD fraud is a real cost), shipping configuration, and blacklisting by email, phone, and city. Each was scoped from a real merchant ask, built fast, then iterated on as the edge cases showed up.

Spent a meaningful chunk of every week on calls with merchants gathering feedback. That's where most of these features actually came from.

Checkout systems fail in expensive ways - a five-minute payment-gateway wobble is a real money number. Handled several critical production incidents end-to-end: triage, mitigate, post-mortem, ship the prevention. Built up the muscle for multitasking under pressure without losing the through-line on root cause.

Also pushed on the boring-but-compounding stuff: code review discipline across the team, PEP8 adherence, refactors that took latency and maintainability out of the "we'll get to it" backlog.